Overview

These are the most common questions about the translator device and the App, grouped into two categories. Pick a topic to jump straight to the answer.

Translator device

• Connection steps — how to pair and connect the translator.
• Can't connect or keeps disconnecting — stuck on "connecting" or drops after connecting.
• Bluetooth not found or shows "not connected" — what to check when the device isn't detected.
• Can two phones connect to one translator? — multi-device connection explained.

App

• Voice translation with the earphone button — start a translation from the earphone button.
• Can't translate without a network — prepare offline resources in advance.
• Offline voice pack not downloaded — download the offline voice pack.